Shipping Policy

At Noverastep, we aim to process and deliver your order as quickly and safely as possible.

Order Processing

Orders are usually processed within 1–3 business days. Orders placed on weekends or public holidays may be processed on the next business day.

Shipping Times

Delivery times depend on your location and the shipping method selected at checkout. Estimated delivery dates are not guaranteed and may be affected by courier delays, weather, or other circumstances.

Shipping Charges

Shipping costs, including any free-shipping offers, will be displayed at checkout before payment.

Order Tracking

Once your order has shipped, you may receive a confirmation email with tracking information.

Incorrect Shipping Details

Customers are responsible for providing a complete and accurate delivery address. Noverastep is not responsible for delays or failed deliveries caused by incorrect information.

Lost or Damaged Orders

If your order arrives damaged or does not arrive within the expected timeframe, contact us with your order number and relevant details.

Contact Us

For shipping-related questions, contact us at hello@noverastep.com.