Returns & Refunds

At Noverastep, we want you to shop with confidence. Eligible items may be returned within 30 days of delivery.

Return Conditions

Items must be unused, unworn, undamaged, and returned with their original packaging and tags.

Free Returns

We offer free returns on eligible purchases. Once approved, our team will provide return instructions.

Refunds

After inspection, approved refunds will be issued to the original payment method. Processing times may vary by bank or payment provider.

Exchanges

Size or style exchanges are subject to product availability. If unavailable, a refund may be provided.

Non-Returnable Items

Final-sale products, gift cards, heavily discounted items, and products damaged through customer use cannot be returned.

Start a Return

Contact us at hello@noverastep.com with your order number and reason for return.